AMC for Day-to-Day IT Infrastructure Support
One Fixed Monthly Fee — Total Peace of Mind
Ensure uninterrupted operations with our comprehensive AMC plan
designed for managing all your routine IT infrastructure issues. From desktops to
data flow, we keep everything running smoothly — onsite or remotely, exactly as you
need.
What’s Covered Under This AMC?
We provide proactive and reactive support for the following:
Computers & Laptops
OS installation, formatting & patching
Application/software installation
Troubleshooting and performance
optimization
Networking
LAN/WAN setup and maintenance
Wi-Fi troubleshooting & Access Point
management
Internet downtime coordination with ISP
Peripherals
Printer, Scanner, Webcam, Biometric, UPS
support
Device driver updates
Fault identification & escalation
Security Devices
Firewall configuration checks &
monitoring
Antivirus update & endpoint security
Basic access control support
Core Network Equipment
Switches, Routers, Patch Panels
Uplink/downlink diagnostics
Cabling maintenance & labeling
Software Support
Email clients (Outlook, Thunderbird,
etc.)
Office suite, PDF tools, browsers
Backup monitoring & sync issues
Extra Charges for New Assignments
Clear. Fair. Transparent
While our AMC plan covers routine IT support, any new
assignments or out-of-scope tasks will be charged additionally. This ensures
clarity and value in both routine and project-based services.
Examples of New Assignments (Charged Separately):
New Device Installation &
Setup
(e.g. computers, printers,
firewalls, biometric devices)
Firewall/Security Configuration from
Scratch
(e.g. new policy setup, port
forwarding, VPN)
Email Server / File Server
Deployment
Network Expansion or
Re-structuring
(e.g. new switches, access
points, structured cabling)
Operating System / Software Rollout in
Bulk
IT Audit, Documentation, and Asset
Tagging Projects
Cloud Migration, Backup Planning & DR
Setup
Pricing Model for New Assignments
Pre-approved Quotation
before initiating the task
One-time
Charges based on complexity and hours
Discounted
Rates
for AMC clients
Flexible Support Modes
Key Features
Remote Support Quick resolution via screen sharing/call
Fixed Monthly/Quarterly/Annual Fee – No hidden cost
On-Premise Visit Engineer visits on request or scheduled basis
SLA-Based Ticket Resolution (Critical/Normal)
Resident Engineer Full-time support at your site
Preventive Maintenance (Monthly/Quarterly)
Hybrid Model Smart mix of remote + periodic on-site + resident engineer
Issue Tracking & Reporting Dashboard
Optional Inventory Management Add-on
L1 - Help Desk / Service Desk
The first line of support that handles initial contact and basic issue resolution to ensure quick assistance and efficient issue tracking.
Work :
- Serve as initial point of contact for users
- Provide basic troubleshooting (password resets, simple fixes)
- Provide basic troubleshooting (password resets, simple fixes)
- Escalate complex problems to higher support levels
L2 - Technical Support
Provides deeper technical expertise for unresolved issues from L1, handling more complex software and hardware problems to restore full functionality.
Work :
- Perform advanced troubleshooting and diagnostics
- Resolve software and hardware-related issues
- Provide remote support and guidance
- Collaborate with L3 for complex or specialized problems
L3 - Expert Support / Specialist
The highest level of technical support with expert knowledge in system design and root cause analysis, delivering solutions for the most complex challenges.
Work :
- Design and optimize system architecture
- Conduct root cause analysis on persistent issues
- Manage vendor interactions for escalated support
- Lead innovation and development efforts for new solutions
Ensure uninterrupted operations with our comprehensive AMC plan designed for managing all your routine IT infrastructure issues. From desktops to data flow, we keep everything running smoothly — onsite or remotely, exactly as you need.
What’s Covered Under This AMC?
We provide proactive and reactive support for the following:
Computers & Laptops
Networking
Peripherals
Security Devices
Core Network Equipment
Software Support
Extra Charges for New Assignments
Clear. Fair. Transparent
While our AMC plan covers routine IT support, any new assignments or out-of-scope tasks will be charged additionally. This ensures clarity and value in both routine and project-based services.
Examples of New Assignments (Charged Separately):
(e.g. computers, printers, firewalls, biometric devices)
(e.g. new policy setup, port forwarding, VPN)
(e.g. new switches, access points, structured cabling)
Pricing Model for New Assignments
| Flexible Support Modes | Key Features |
|---|---|
| Remote Support Quick resolution via screen sharing/call | Fixed Monthly/Quarterly/Annual Fee – No hidden cost |
| On-Premise Visit Engineer visits on request or scheduled basis | SLA-Based Ticket Resolution (Critical/Normal) |
| Resident Engineer Full-time support at your site | Preventive Maintenance (Monthly/Quarterly) |
| Hybrid Model Smart mix of remote + periodic on-site + resident engineer | Issue Tracking & Reporting Dashboard |
| Optional Inventory Management Add-on |
L1 - Help Desk / Service Desk
The first line of support that handles initial contact and basic issue resolution to ensure quick assistance and efficient issue tracking.
- Serve as initial point of contact for users
- Provide basic troubleshooting (password resets, simple fixes)
- Provide basic troubleshooting (password resets, simple fixes)
- Escalate complex problems to higher support levels
Work :
L2 - Technical Support
Provides deeper technical expertise for unresolved issues from L1, handling more complex software and hardware problems to restore full functionality.
- Perform advanced troubleshooting and diagnostics
- Resolve software and hardware-related issues
- Provide remote support and guidance
- Collaborate with L3 for complex or specialized problems
Work :
L3 - Expert Support / Specialist
The highest level of technical support with expert knowledge in system design and root cause analysis, delivering solutions for the most complex challenges.
- Design and optimize system architecture
- Conduct root cause analysis on persistent issues
- Manage vendor interactions for escalated support
- Lead innovation and development efforts for new solutions
Work :
Core Infrastructure Management Solutions Capabilities
Enquiry 
“One AMC. Zero IT Hassles. Complete Peace of Mind.”
With KV IT-Solutions’ AMC for Day-to-Day IT Infrastructure Support, you get more than just troubleshooting—you get reliability, consistency, and peace of mind. Our fixed monthly plan ensures your desktops, networks, and peripherals are always running at peak performance, with 24×7 expert support just a call away.
Secure your IT today with our AMC plan — predictable costs, uninterrupted operations, and expert support whenever you need it.
Testimonials
Why Choose Us?
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